Revolutionize the Way of Collection Management
What is iCollAct?
iCollAct is a cutting-edge debt collection management solution designed to help banks and financial institutions streamline recovery processes, enhance operational efficiency, and improve customer satisfaction.
By integrating seamlessly with existing systems, iCollAct empowers collection teams to manage overdue accounts effectively through a unified, user-friendly interface.
How does
iCollAct work?
iCollAct executes planned activities throughout the day based on the institution’s dynamic strategies, taking actions (e.g., SMS, IVR, email, auto call) according to customer segments and account-level data.
iCollAct achieves this through dynamic and manageable worklists. Dynamic worklists are one of iCollAct’s powerful features, used to group customers, assign them to collection agents and teams, and define tasks. It also tracks outcomes and manages both auto and manual calls through bi-directional CTI integration.
Why is iCollAct Important?
As collection processes become more complex, efficiency becomes crucial for collection teams to manage interactions with customers effectively. iCollAct simplifies these processes and enables teams to oversee the entire collection cycle from a single, unified interface.
This centralized approach boosts operational efficiency, reduces workload, and improves both financial results and customer satisfaction. Adopting customer-focused collection strategies not only drives better financial performance but also raises customer satisfaction to its peak.
Key Features
Unified, User-Friendly Interface
Easy access to all customer information and operations, enabling seamless management of all activities on a single screen without the need to switch between different applications.
Dynamic Worklists
Worklists can be customized to manage task-specific scenarios and assigned to different collection teams.
Real-Time Data Access
Instant access to up-to-date data via web service integrations, while Kafka ensures seamless data flow and rapid response throughout the collection process.
Bi-Directional Call Center Integration
Supports bi-directional integration for inbound and outbound calls, allowing agents to manage both manual and automated calls via CTI integration.
Role-Based Authorization
Ensures that agents can only access detailed information about the customer they are currently interacting with based on their assigned roles.
Integration of Historical Data
Historical data is integrated into the system using iCollAct’s migration tools, enabling all past collection actions to be tracked directly through iCollAct screens
Instant Transaction Tracking and Duplicate Protection
Utilizes WebSocket architecture to monitor transactions in real time, preventing duplicate actions such as redundant calls or customer updates
Scalable Microservice Architecture
Each task is managed by independent microservices, ensuring scalability and efficiency while delivering high performance with minimal resource consumption.
Intelligent Task Execution Scheduling
Automatically schedules and distributes notifications (SMS, email) based on workload, optimizing the timing of bulk notifications to prevent operational bottlenecks.
Benefits
End-to-End Collection Process Management
Enables teams to oversee the entire collection cycle from a single interface, boosts operational efficiency, reduces operational workload, and improves both financial results and customer satisfaction.
Single-Screen Management
Integrates with surrounding systems, allowing agents to view all the information they need during customer interactions on a single screen
Background Process Management
While users focus on customer relationships and debt collection, iCollAct manages processes, takes actions, and generates reports in the background
Enhancing Customer Satisfaction
Prevents unnecessary interactions and calls with customers. By optimizing communication strategies, it enhances customer satisfaction
Seamless Integration
Effortlessly integrates with existing systems, ensuring a smooth transition with zero disruption
